NPS / CSAT Action Plan
For a pile of survey comments nobody has read properly: the recurring themes, what is actually driving the score, and a prioritised fix plan.
Everything you need to decide if this is right for you.
What problem does this solve?
For a pile of survey comments nobody has read properly: the recurring themes, what is actually driving the score, and a prioritised fix plan.
Who is it for?
Anyone facing a customer success decision who wants a clear diagnosis and a prioritized plan — not another blank page or generic advice.
What will I receive?
A structured report following the Eleanta Method — Executive Brief, Headline, Score diagnosis, Themes, and more. Downloadable as PDF or DOCX.
How is this different from ChatGPT?
A chatbot answers questions. Eleanta produces a decision: one diagnosis, one highest-impact action with Impact/Effort/Confidence, and a defined next step — in a format you can bring to a recruiter, investor, or boardroom.
How long does it take?
Most reports are drafted in under a minute and take one afternoon to act on.
How confident can I be?
Every recommendation is marked with Impact, Effort, and Confidence — so you know what to act on first and what to sit with.
What should I do next?
Run it once — free. If the artifact doesn't sharpen your customer success decision, don't come back. That's the standard.
Am I in the right place?
If you're weighing a customer success decision and want a recommendation you can act on this week — yes. If you want a chat, use a chatbot.
You leave with an artifact, not a conversation.
- Headline
- Score diagnosis
- Themes
- Promoter drivers
- Detractor drivers
- Action plan
- Comms to customers
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